Terms of Service

Last updated: 12/10/2026

These Terms govern the use of the PokerImprove application (“the App”), of the website pokerimprove.com (“the Website”) and of the related services, provided by Antonio Tatarelli, Via Magalotti 112, 00042 Anzio (RM), Italy, VAT no. IT18722711001, telephone +39 351 738 5083, email privacy@pokerimprove.com (“we”). By registering an account you accept these Terms. If you do not accept them, you cannot use the service.

1. Requirements for using the service

The service is reserved for adults using it as consumers, that is for purposes outside their trade, business, craft or profession. By registering an account you declare that you are at least 18 years old, that you are acting as a consumer and that you use the App on a computer you are lawfully entitled to use.

Studying your own game is consumer use, even if you play regularly or earn from it. Using the App as part of an activity carried out for others — for example analysing other players' hands for a fee — is not, and is in any case excluded by sections 2 and 4.

If you register or buy for professional purposes you breach these Terms: we may close the account as set out in section 3, and the rights that the law reserves for consumers (including the withdrawal in section 6 and the guarantees in section 12) are yours only where the law grants them to you.

2. What PokerImprove is and how it is used

The App reads the hand history files that the poker room has saved on your computer and that concern the hands you took part in, calculates statistics from them and shows them to you. It is a study tool: it does not play in your place, it does not suggest actions during a hand in progress and it does not interact in any way with the room's software.

What it works with. The App reads the hand histories of 888poker.it, PokerStars.it (Italian and English client), Sisal (Italian client) and Lottomatica (iPoker network), for Texas Hold'em cash games; tournaments are not supported. It requires a computer running Windows 10 version 2004 or later, or Windows 11, 64-bit, and an internet connection. The up-to-date list of compatible rooms is published on the Website: if the room you play in is not on that list, the App cannot read its hands.

You may use the App only on the hand histories that the room has delivered to you. Importing files obtained from other players, purchased, exchanged or collected from sources other than your own gaming account is not permitted.

Each poker room has its own rules on the use of software that assists play: checking that the use of the App is allowed in the room where you play is your responsibility, and the consequences of any prohibition by the room are borne by you.

3. Your account

To use the App you need an account. One account per person is allowed. Credentials are personal: you are responsible for keeping them safe and for any activity carried out with them, and you must let us know if you suspect that someone has gained access to them.

The account can be active on only one device at a time: signing in from a different computer closes the previous session.

We may suspend or close an account that breaches these Terms, with prior notice unless the breach requires immediate action. If we close your account because of a breach, we refund the part of the subscription already paid and not yet enjoyed, calculated as in section 6, without prejudice to our right to compensation for damages.

After your registration is confirmed, you receive at your account's email address a message with the contract summary: who we are, what you have activated, the version of these Terms you accepted, how to exercise the right of withdrawal and, attached as a PDF, the full text of these Terms. It is the confirmation on a durable medium required by Article 51 of the Italian Consumer Code (Codice del consumo): please keep it.

4. Licence

We grant you a personal, non-exclusive, non-transferable and revocable licence, limited to the lifetime of your account, to install and use the App on the computers you are entitled to use. The App, its code, graphics, texts, name and logo remain our property: the licence does not transfer any right in them to you.

You may not: resell, rent, sublicense or distribute the App; decompile or disassemble it or attempt to derive its source code, except to the extent that mandatory law allows it; circumvent the technical limitations of your plan, the account checks or the update mechanism; use the service for purposes other than studying your own game, including mass data collection and the resale of statistics to third parties.

5. Free trial, subscriptions and payments

The App and the analyses. The subscription to the App and the subscription to the artificial intelligence analyses can be taken out together, in a single purchase, or at different times. Bought together they form a single contract, with one conclusion date and one 14-day withdrawal period, which covers both. If you add the analyses later, or move to a higher analysis plan, it is a plan change: a contract of its own, with its own conclusion date and its own withdrawal period (section 6), which renews together with the App subscription.

Free trial. On registration you receive a trial period of one month, with full access to the App's features within two limits: 30 analyses by artificial intelligence and 1,500 imported hands. These are the numbers in force on the date of these Terms and they apply for your whole trial; if the Website states higher numbers when you register, those apply. The App shows you the analyses you have left. Once the number of hands is reached, new hands are no longer imported, neither from files nor while you play, while the hands already imported remain available; with a subscription new hands are imported again, and those left out during the trial can be imported by re-reading the room's files. The trial requires no card and does not turn into a subscription by itself. The trial is granted only once per person: creating several accounts to obtain several trial periods is not a permitted use and entitles us to close the accounts created in breach.

Subscriptions. During the trial or at its end you can subscribe to one of the plans in the price list published in the App and on the Website; if you subscribe during the trial, the trial ends at that moment: the free days you had left are not recovered and the trial analyses not yet used are not added to those of the plan. Plans renew automatically at the end of the subscribed period, at the price then in force, unless you cancel before the renewal; you can cancel at any time from the App, and the subscription remains active until the end of the period already paid for. Cancelling ends the whole subscription; to stop only the analyses from renewing, go back to the free analysis plan, which takes effect from the renewal. Before each automatic renewal we notify you at your account's email address, stating the date by which you can cancel: for an annual subscription 30 days before it expires, for a monthly one right after the previous renewal. Prices include applicable taxes. After each purchase you receive at your account's email address the confirmation of the contract on a durable medium, with the full text of these Terms attached: please keep it.

Discount codes. If you entered the code of one of our sales partners when registering, or in the App before your first purchase, the discount linked to that code is applied automatically on the payment page at your first purchase. The discount may apply to the first payment only, for a set number of months, or for the whole duration of the subscription: which of these applies, and until when you can use it, is shown by the App before the purchase, and the payment page shows the discounted amount before you confirm. A code can be used only once, cannot be combined with other promotions and does not apply to purchases already made. When the discount ends, the subscription renews at the list price then in force.

Where you can buy and how you pay. Paid plans and additional analyses can be purchased only in the European Economic Area (the European Union, Iceland, Liechtenstein and Norway), with a credit or debit card issued in one of these countries and a billing address located in one of them.

Invoices. For every payment we issue an electronic invoice, transmitted to the exchange system of the Italian Revenue Agency (Sistema di Interscambio). To make it out in your name, at your first purchase the App asks for the invoice holder's first name and surname, your country of residence and, if you live in Italy, your Italian tax code (codice fiscale): without it we cannot issue the invoice and purchases remain blocked. If a subscription turns out to have been paid without the tax code, access to the service remains suspended until you enter it. The invoice is made out to you as a private individual: we do not issue invoices bearing a VAT number or made out to businesses or professionals, and we do not reissue an invoice already issued in order to add one.

Analyses and credits. Some plans include a number of analyses per period, which cannot be carried over from one period to the next. Analyses purchased separately are bought and used with an active subscription and do not expire while the account is active: if the subscription ends, they stay frozen, and are not lost, until you reactivate it. Unused analyses cannot be refunded in money, without prejudice to the right of withdrawal set out in section 6.

Plans with unlimited analyses. Some plans have no maximum number of analyses per period: you can request as many as you need to study your game, and there is no allowance to use up. The offer is intended for use by a single person: it does not cover requests sent by programs or other automated tools, nor the use of the same account by several people. To recognise these uses we apply two thresholds, which a person studying their own game does not reach: 125 analyses within 24 hours and 70 within one hour. Beyond either threshold, new analyses are paused until you are back below it: the App tells you, you are not charged anything, the service resumes on its own and your account remains active.

Price changes. We may change prices by giving notice at least 30 days in advance at your account's email address: the change applies from the following renewal and, if you do not accept it, you can cancel before it takes effect.

6. Right of withdrawal

If you are a consumer, you have the right to withdraw within 14 days, without giving any reason.

How to withdraw. The simplest way is the App's withdrawal function: on the “My account” page, the “Withdrawal from the contract” section lists the contracts you can still withdraw from, each with the last day on which you can still do so, which we honour even when it falls after the 14 days. The “Withdraw from contract here” command opens the withdrawal statement: you complete it with your name and send it with “Confirm withdrawal” (only for the account registration is the name optional: if you do not give it, you are identified by your account's email address). If the withdrawal closes the account or the subscription, we ask for your password before you send it. You immediately receive, at your account's email address, an acknowledgement of receipt with the text of the statement and the date and time it was sent. You can also withdraw by writing to privacy@pokerimprove.com, for example by sending the form below.

Account registration. The right also applies to the registration, which is free of charge and is a contract in every respect (Articles 135-octies et seq. of the Italian Consumer Code): the 14 days run from the confirmation of the registration and, if you have not made any purchases, withdrawing costs nothing. Withdrawing from the registration closes the account, like deleting it from the App: the data on our servers are permanently deleted after 30 days, except for the records we keep for 10 years even after closure (section 10), including the withdrawal statement itself. If you made purchases after registering, the withdrawal also terminates them, with the refund described below. While you are within the 14 days, the “Delete my account” command also opens the withdrawal statement: the account is closed in the same way, and in addition you receive the acknowledgement of receipt and the refund of any purchases.

Purchases. For a paid subscription the 14 days run from the day you subscribe; for a paid plan change made in the App, from the change; for an analysis pack bought on its own, from the purchase. Withdrawing from a subscription ends it immediately, together with everything bought in the same purchase: it does not renew and access to the paid features ends; the analysis packs and paid plan changes made while it was active are terminated with it, each refunded as described below. Withdrawing from a plan change returns the subscription to the plan you had before the change and removes from your balance the analyses of the change that you have not used; if the subscription has renewed in the meantime, the refund also includes the difference paid at renewal for the new plan. By asking for the subscription, the new plan or the pack to start immediately, you accept that the service starts before the 14 days have elapsed and you acknowledge that once the service has been fully performed you will no longer have the right of withdrawal: if you withdraw, you will be refunded the amount paid, less the share of the service already provided. The share is calculated in proportion to the days elapsed; for artificial intelligence analysis plans that include a number of analyses per month, in proportion to the analyses already used out of those included in the plan, never exceeding the amount paid. For analyses purchased separately, if you have already used some of them, the refund covers only the unused ones, which are removed from your balance. The refund is made within 14 days of the withdrawal, using the same means of payment used for the purchase.

Model withdrawal form (complete and return this form only if you wish to withdraw from the contract):
To: Antonio Tatarelli, Via Magalotti 112, 00042 Anzio (RM), Italy, privacy@pokerimprove.com.
I hereby give notice that I withdraw from my contract for the provision of the following service: ______ (account registration / subscription ______ / plan change ______ / analysis pack ______).
Ordered on ______ / received on ______.
Name of consumer: ______. Address of consumer: ______. Account email address: ______.
Signature of consumer (only if this form is notified on paper): ______. Date: ______.

7. Notes on opponents

The notes you write about other players are your own private content: we do not read them and they are not visible to any other user. Each note is limited to 400 characters: it is meant to record a style of play, not to collect information about a person.

It is, however, forbidden to include in them data concerning health, political or religious opinions, sexual orientation, the private life or the real identity of other people, offensive or threatening content, or identifying data other than the nickname under which the player appears at the table.

If a player objects to the processing of the data concerning them, as described in the Notice to players, the lines concerning them are deleted from our servers.

8. Artificial intelligence analysis

Hand analysis is an optional feature, activated only at your request, which sends the hand to a third-party provider of language models, as described in the Privacy policy.

The text produced is generated automatically and may contain errors, inaccuracies or questionable assessments. It is not financial advice, does not guarantee any gaming result and does not replace your own judgement. The decisions you make at the table remain yours.

9. Service availability and updates

We do what is reasonably possible to keep the service available, but we do not guarantee that it will be free from interruptions or errors. Some features depend on third-party services (poker rooms, language model providers, network services) and may be suspended or changed when those change.

The App updates automatically. Updates are signed and verified before installation. We may change the features included in your plan for a justified reason: to comply with a legal obligation or a decision of an authority, to remedy a security problem, to replace or discontinue a third-party service on which a feature depends (a poker room, a language model provider, a network service), or to improve the service without reducing what your plan includes. No change involves additional costs for you. If a change has a more than minor negative impact on your access to or use of the service, we notify you with reasonable advance notice, at your account's email address, stating what changes and from when: you can terminate the contract within 30 days of the notice or of the change, whichever is later, with a refund of the part of the service not enjoyed.

10. Account deletion and termination

You can delete your account at any time from the App (My account → Delete account). The account is closed immediately and the data on our servers are deleted after 30 days, as described in the Privacy policy. The exceptions are some records that we keep for 10 years even after the account is closed - the acceptance of these Terms, withdrawal statements and proof of payments - listed in section 4 of the privacy policy. The data stored on your computer remain yours and at your disposal: the App shows you where they are.

Accounting records are kept for the period required by law, even after the account is closed.

11. Support

You can write to us from the Contact us section of the App or at supporto@pokerimprove.com. Messages and any attachments are processed as described in the Privacy policy. If you send us hand history files to help us support a new room, we use them only to adapt the program and delete them within 90 days.

12. Warranties and limitation of liability

Statistics and analyses are calculated from the files that the room saves on your computer: their completeness and accuracy depend on those files, which we do not produce. We do not guarantee that using the App will improve your gaming results.

To the extent permitted by law, we are not liable for gaming losses, loss of profits, the consequences of decisions taken on the basis of the statistics or the analyses, or measures taken against you by the room in which you play.

If you are a consumer, the legal guarantees of conformity for digital content and services (Articles 135-octies et seq. of the Italian Consumer Code) remain unaffected: if the App does not conform to what was promised, you can ask for it to be brought into conformity and, where provided, for a price reduction or the termination of the contract.

Nothing in these Terms excludes or limits our liability for wilful misconduct or gross negligence or for personal injury, nor the rights that the law grants to consumers and that cannot be waived.

13. Privacy

The processing of personal data is described in the Privacy policy, which forms an integral part of the relationship. Accepting these Terms is not consent to processing: the legal bases of the individual processing operations are set out in the privacy policy, and optional consents are given and withdrawn separately, from within the App.

14. Changes to the Terms

We may change these Terms for a justified reason: to bring them into line with a legal obligation or a decision of an authority, to reflect a change to the service permitted by section 9, or to correct errors and make the clauses clearer without reducing your rights. Material changes are communicated to you at your account's email address at least 30 days in advance; if you do not accept them, you can cancel your subscription and delete your account before they take effect. The date at the top indicates the latest version.

15. Governing law and jurisdiction

The relationship is governed by Italian law. If you are a consumer, the courts of the place where you reside or are domiciled retain jurisdiction, and you keep the rights granted by the mandatory rules of the country in which you reside.

If you are a consumer, before going to court you can turn to one of the alternative dispute resolution (ADR) bodies entered in the register kept by the Italian Ministry of Enterprises and Made in Italy under Articles 141 et seq. of the Italian Consumer Code, or to the conciliation procedures provided for by the law of the country in which you reside.